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eBooks in Informatica

Exin cloud computing foundation / October 2015 / deel Workbook (eBook) Exin cloud computing foundation / October 2015 / deel Workbook, Johannes W. van den Bent

Het boek met de titel'Exin cloud computing foundation' , deeltitel'Workbook' is geschreven door Bent Van den Johannes W., geschreven door Steeg Van der Martine en gerediceerd door Kunas Michael. Exin cloud computing foundation is in 20150907 uitgegeven...

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€19,30
Information Security Management with ITIL® V3 (eBook) Information Security Management with ITIL® V3, Louk Peters

This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining the required level and anticipating required changes. It covers: Fundamentals of information security - providing...

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€48,34
Implementing information security based on iso 27001/iso 27002 (eBook) Implementing information security based on iso 27001/iso 27002, Alan Calder

Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security management is the discipline that focuses on protecting and securing these assets against the threats of natural disasters,...

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€27,23
Implementing Metrics for IT Service Management (eBook) Implementing Metrics for IT Service Management, David A A Smith

This book"Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible...

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€60,44
ITSM Process Assessment Supporting ITIL (eBook) ITSM Process Assessment Supporting ITIL, Béatrix Barafort

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements....

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€48,34
Six Sigma for IT Management (eBook) Six Sigma for IT Management, Sven den Boer

Note: This book is available in several languages: Chinese, English. Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a...

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€48,34

Nieuwe eBooks

Information Security Management with ITIL® V3 (eBook) Information Security Management with ITIL® V3, Louk Peters

This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining the required level and anticipating required changes. It covers: Fundamentals of information security - providing readers insight and give background about what is going to be managed. Topics covered include: types of security controls, business benefits and the perspectives of business, customers, partners, service providers, and auditors. Fundamentals of management of information security - explains what information security management is about and its objectives. Details are also given on implementing the process and the continuous effort required to maintain its quality. ITIL V3 and Information Security Management - shows the links with the other ITIL processes. Shows how integrating the Information Security Management activities into existing processes and activities not only supports efficiencies but ultimately is the key way to achieve effective Information Security Management. Implementing Information Security Management - gives practical advice how to put Information Security Management into practice. From awareness in the organization via documentation required to maturity models; this guidance describes best practices for realizing Information Security Management.

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€48,34
Implementing information security based on iso 27001/iso 27002 (eBook) Implementing information security based on iso 27001/iso 27002, Alan Calder

Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security management is the discipline that focuses on protecting and securing these assets against the threats of natural disasters, fraud and other criminal activity, user error and system failure. Effective information security can be defined as the'preservation of confidentiality, integrity and availability of information.' This book describes the approach taken by many organisations to realise these objectives. It discusses how information security cannot be achieved through technological means alone, but should include factors such as the organisation's approach to risk and pragmatic day-to-day business operations. This Management Guide provides an overview of the implementation of an Information Security Management System that conforms to the requirements of ISO/IEC 27001:2005 and which uses controls derived from ISO/IEC 17799:2005. It covers the following: * Certification * Risk * Documentation and Project Management issues * Process approach and the PDCA cycle * Preparation for an Audit

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€27,23
Implementing Metrics for IT Service Management (eBook) Implementing Metrics for IT Service Management, David A A Smith

This book"Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and drivingoperation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book"Metrics for IT Service Management" also published by Van Haren Publishing. The objectives of the measurement program are to help the user determine ways to: * align IT with business objectives * maintain compliance requirements for business operations * drive operational efficiencies, effectiveness and quality. By reading this book, the reader will learn: * ITSM metrics overview * basic measurement framework concepts, analysis and reporting techniques * implementing ITSM metrics design approach for operational, tactical and strategic services * measurement lifecycle of monitoring, analysis, tuning and process improvement. * costs, benefits and common problems implementing and optimizing the measurement system. By using the CD template included with this book, the reader will learn how to: * conceptualize and apply many of the ideas presented in this book through visualization and practice. * plan the application of a measurement framework for IT Service Management processes * personalize and test scorecards and dashboards using predefined metrics and templates * implement a basic measurement framework pilot * complete a measurement lifecycle of monitoring, analysis, tuning and process improvement * report and verify performance improvements and value realized over time. * justify the adoption, continuance, customization, expansion, investment and optimization of the measurement framework (fit-for-purpose).

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€60,44
ITSM Process Assessment Supporting ITIL (eBook) ITSM Process Assessment Supporting ITIL, Béatrix Barafort

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: * ITIL: the de facto standard in IT Service Management. * ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: - The concepts of process assessment and process maturity - How to plan and perform a process assessment - How to use the approach - How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.

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€48,34
Six Sigma for IT Management (eBook) Six Sigma for IT Management, Sven den Boer

Note: This book is available in several languages: Chinese, English. Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the'high-water mark' of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the'what' of Service Management; Six Sigma defines the'how' process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics. This is the first book to provide a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organisations.

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€48,34
Esourcing capability model for service providers (eBook) Esourcing capability model for service providers, Elaine Hyder

The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings. The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.

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€90,75
Service management strategies that work (eBook) Service management strategies that work, Gary Case

Contents List of Figures and Tables Acknowledgements About Pink Elephant Foreword Preface Chapter 1: Introduction Chapter 2: IT Governance Unraveled Chapter 3: The External Managed Service Provider Chapter 4: Process Implementation Chapter 5: Defining, Modeling and Costing IT Services Chapter 6: The Federated CMDB Chapter 7: Developing A Quality Driven Measurement Framework Chapter 8: The Theory of Constraints and Continuous Service Improvement Appendices: Appendix 1: An example of a Communication Plan Matrix Appendix 2: An example of a Process Dashboard Template Appendix 3: Detailed Project Roles Appendix 4: Bibliography Appendix 5: Definitions Appendix 6: About Pink Elephant

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€48,34
Frameworks for IT Management (eBook) Frameworks for IT Management, Jan van Bon

Note: This book is available in several languages: Chinese, German, English. An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service managers. Written by well known experts in each field, this new publication focuses on explaining the potential value and characteristics of each of these instruments in a clear and structured manner.

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€48,34
Implementing ISO/IEC 20000 Certification: The Roadmap (eBook) Implementing ISO/IEC 20000 Certification: The Roadmap, David Clifford

A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation

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€48,34
Service Agreements - A Management Guide (eBook) Service Agreements - A Management Guide, Rob Johnston

Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.

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€27,23
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