Terug

eBooks in Informatica

Service integration and management foundation body of knowledge (eBook) Service integration and management foundation body of knowledge , Claire Agutter

This book introduces service integration and management (SIAM). Its contents are the source material for the EXIN BCS Service Integration and Management Foundation (SIAM®F) certification. It will be useful for anyone working in a SIAM environment, whether they are a customer,...

Lees meer

€48,34
Open data and the knowledge society (eBook) Open data and the knowledge society, Bridgette Wessels

The idea of a knowledge society has been raised over the last two decades but the transition to such a society has not been realized up to the present time, and discussion about a knowledge society has largely focused on a knowledge economy and information society rather...

Lees meer

€29,99
Scrum Taschenbuch (eBook) Scrum Taschenbuch, Gunther Verheyen

Das Taschenbuch, das jeder lesen muss, der etwasüber Scrum wissen möchte. Es umfasst alle Rollen, Regeln und die grundlegenden Prinzipien von Scrum, basierend auf dem Scrum Guide von 2016. Durch die Beschreibung der Vergangenheit und Zukunft von Scrum wird darüber...

Lees meer

€19,30
Agile werkt (eBook) Agile werkt, Hennie Huijgens

'Agile' staat voor een nieuwe manier van softwareontwikkeling en het managen, meten en analyseren van IT-projecten. Organisaties die de omslag hebben gemaakt van traditioneel naar agile, laten indrukwekkende resultaten zien. Ze werken gemiddeld 34% sneller en hun...

Lees meer

€19,99
ISO/IEC 20000 (eBook) ISO/IEC 20000,  

Note: This book is available in several languages: Italian, German, Spanish. (Italian) L'obiettivo di questa pubblicazioneè di fornire un documento di facile lettura che spieghi la natura, il contenuto e lo scopo dello standard ISO/IEC 20000. Ciò dovrebbe portare...

Lees meer

€19,30
Microsoft Operations Framework 4.0– A pocket Guide (eBook) Microsoft Operations Framework 4.0– A pocket Guide, David Pultorak

Microsoft® Operations Framework Microsoft® Operations Framework (MOF) 4.0 was delivered in 2008 and delivers practical guidance for everyday IT practices and activities, helping users establish and implement reliable, cost-effective IT services. It encompasses the entire...

Lees meer

€19,30

Nieuwe eBooks

Service integration and management foundation body of knowledge (eBook) Service integration and management foundation body of knowledge , Claire Agutter

This book introduces service integration and management (SIAM). Its contents are the source material for the EXIN BCS Service Integration and Management Foundation (SIAM®F) certification. It will be useful for anyone working in a SIAM environment, whether they are a customer, a service integrator or a service provider. Drawing on experiences from companies including Atos, Sopra Steria, Syniad IT, TCS, Kinetic IT and ISG, the book describes topics including the origins of SIAM, the different SIAM structures, roles, challenges, risks and more. Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers. SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties: * Know their role, responsibilities and context in the ecosystem * Are empowered to deliver * Are held accountable for the outcomes they are required to deliver. SIAM introduces the concept of a service integrator, which is a single, logical entity held accountable for the end to end delivery of services and the business value that the customer receives. The second part of the book contains the SIAM Process Guides. This is a (not exhaustive) list of processes that support SIAM. Its aim is to identify SIAMconsiderations for common processes used in a SIAM environment, not to describe each process in detail. This is based on a standard process description document that includes: * The purpose and objectives of the process * The trigger for starting the process * Process activities or steps * Roles and responsibilities, including a RACI model * Metrics for the process, including service levels, targets, and key performance indicators * Process inputs and outputs * Escalation paths * Associated toolsets * Data and information requirements

Lees meer

€48,34
Onze website werkt niet zonder cookies. We vragen je om je toestemming om cookies te kunnen blijven gebuiken. Klik hier voor meer informatie over onze cookies. Of kies: Het is OK. Ik snap het