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eBooks in Informatica

Digital Empathy (eBook) Digital Empathy, Marco Gianotten

Once upon a time there was a department that was set up to work with computers: the data processing department. This was later renamed the information technology (IT) department. Decades after that IT departments have grown larger and more important to the business continuity...

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€4,95
Service automation framework (eBook) Service automation framework, Jan Willem Middelburg

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays...

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€48,34
101 Pokémon GO (eBook) 101 Pokémon GO, Dave Ketchum

101 Pokémon GO Tips, Tricks, Secrets&Cheats is een kick-ass Nederlandstalig Pokémon GO Ebook dat jouw progressie in no-time naar het hoogste niveau zal tillen. Met behulp van dit boek kan je: - Supersnel je Trainer Level Doen Stijgen - GRATIS PokéCoins Krijgen - (Bijna)...

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€4,96
Digitale stormvloed (eBook) Digitale stormvloed, Brenno de Winter

De technologische ontwikkelingen komen als een stormvloed op ons af. De eindeloze opslag van gegevens, reusachtige rekenkracht, big data, kunstmatige intelligentie, robotisering, 3D-printers en de blockchain veranderen onze wereld fundamenteel. De mogelijkheden van...

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€9,95
Siam (eBook) Siam, Dave Armes

This is a Japanese version of SIAM: Principles and Practices for Service Integration and Management The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a...

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€48,34
Information security foundation based on iso/iec 27002 coursewar (eBook) Information security foundation based on iso/iec 27002 coursewar, Hans Baars

Information Security Foundation based on ISO/IEC 27002 Courseware is for anyone who wants to deliver courses aimed at passing the ISFS (Information Security Foundation) exam of EXIN. This courseware is primarily developed for a classroom training in Information Security...

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€80,23

Nieuwe eBooks

Digital Empathy (eBook) Digital Empathy, Marco Gianotten

Once upon a time there was a department that was set up to work with computers: the data processing department. This was later renamed the information technology (IT) department. Decades after that IT departments have grown larger and more important to the business continuity than ever before. But with nicknames like"the fortress,"or"the bunker," it is clear that IT still often occupies an isolated position inside the organization. That is the last thing you want if digitization is going to make or break your business. So how can IT reinvent itself as a discipline? The answer does not lie in a new process model, or a different methodology; the solution starts with empathy. Inquisitiveness, creativity, and empathy are largely what determine the success of IT. This book is for people who are open to change, no matter if you are an IT professional, or not. Digital Empathy provides inspiration and something to hold on to from the"why" to the approach of using eXperience Level Agreements. Read on, and you'll see what I mean. Or not, in which case there's always the bumper sticker"I'm not good at empathy; will you settle for sarcasm?"

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€4,95
Service automation framework (eBook) Service automation framework, Jan Willem Middelburg

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who'like' your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality,but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.

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€48,34
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